Privacy policy

Privacy Policy – RootSnap™

Last updated: April 20, 2026

RootSnap™ operates this website and provides products and services to offer you a smooth and secure shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.

By using our website, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following information when you use our store:

  • Contact details: name, email, shipping address, phone number
  • Payment information: billing details and transaction data
  • Order details: items viewed, purchased, or returned
  • Device data: IP address, browser, and usage activity
  • Customer support info: messages or inquiries you send us

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Improve your shopping experience
  • Send updates about your order
  • Prevent fraud and ensure security
  • Show relevant offers or promotions

Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and fulfillment partners
  • Shopify (our store platform)
  • Marketing and analytics partners

These partners only use your data to help us operate and improve our services.

Shopify

Our store is hosted on Shopify. They may collect and process certain data to provide and improve their services.

For more details, you can review Shopify’s privacy policy.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Opt out of marketing emails

To make a request, contact us at support@rootsnap.ca

Data Security

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.

Data Retention

We keep your information only as long as necessary to:

  • fulfill orders
  • comply with legal obligations
  • resolve disputes

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

International Transfers

Your information may be processed outside your country, including in regions where our service providers operate.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with an updated date.

Contact Us

If you have any questions about this Privacy Policy, contact us at:

support@rootsnap.ca