Shipping policy
Shipping & Delivery Policy – RootSnap™
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery time: 5–15 business days, depending on your location.
Please note that delivery times may vary due to carrier delays or high demand periods.
Shipping Costs
We offer free shipping on all orders.
Tracking
Once your order has shipped, you will receive a tracking number via email so you can track your order at any time.
Delays
While we aim to deliver your order on time, delays may occur due to factors outside our control such as customs processing, carrier delays, or peak seasons.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
RootSnap™ is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you experience an issue, contact us and we’ll do our best to assist you.
Contact
For any shipping-related questions, contact us at: